EricT5 Posted April 5, 2016 Share Posted April 5, 2016 Hi Guys I seem to be having an issue with 1 email WHMCS is pulling. support@ email works perfectly. sales@ I can see the mail is being pulled off the server but they never appear in the system. I have checked in spam control but there is no mail blocked. I am unsure where to check or what else to do 0 Quote Link to comment Share on other sites More sharing options...
EricT5 Posted April 5, 2016 Author Share Posted April 5, 2016 Hi All Further update, it seems that main email not coming through is emails that are coming from the same domain. Looking at the Ticket Mail Import Log I found allot there with Ticket ID not found, I can then select "ignore Error & Import" how do we prevent this? 0 Quote Link to comment Share on other sites More sharing options...
Jaffery Posted April 5, 2016 Share Posted April 5, 2016 For ticket ID not found , see this : http://docs.whmcs.com/Common_Troubleshooting_Tips#Ticket_ID_not_found And for mail not showing up, it could be something with mail route configuration, probably you are using POP to import mails. May be mails originating from same server (same domain) are not even going out or something. You should see your mail log (something like /var/log/maillog ) , probably there you may get better idea how mails are being handled. 0 Quote Link to comment Share on other sites More sharing options...
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