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2 small changes I would like

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Just 2 small notes that I wish to be fixed.



1- while looking at client profile who is an affiliate as well. I see "Activate as affiliate" - shouldn't it say "Deactivate as affiliate" ?



2- When support staff opens a ticket with client. it's status is set to "Open"


this is confusing as it will be always thought as a new issue that needs to be replied


will be better if it's set to "Answered" automatically when opened by staff member

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