Admin Support Ticket Response Email Template

[Acidburns]

I tried to add Company name to be visible @ Admin Email Template for Support Ticket Responses.

 

-Message body:

Client: {$client_company_name} - {$client_name} - {if $client_id} #{$client_id}{/if}

 

But when we receive a response to some support ticket, the email that is sent to our department member is without the company name, instead it`s only with client (first name and last name), and because we have more than 1000 clients, when support department receive email about response they don`t really know from which company it is.

They must login to WHMCS to get into the ticket and see the company name there, and sometimes depends on the reply (response) we don`t really need to get into whmcs (because if needed they can reply to ticket using email as well)

 

I also try to add company name to Subject, but it doesn't work.

[Ticket ID: {$ticket_tid}] {$client_company_name} - New ticket response

 

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Is there any other command or anyway to add the client company name?