Open New Ticket "Send Email" Checkbox confusing with Contacts.

[websavers]

When opening a new ticket from the admin interface and selecting a sub-contact, it's not clear who is and who isn't getting email notifications.

 

If I select a client using the search box, all is clear. I can then specify via the "Send Email" checkbox below whether or not the email notification should be sent to the client.

 

However if I then choose a sub-contact from the "Contacts" dropdown, we end up with some confusion:

 

1) Since the "Send Email" checkbox is visually tied to the Client email address, does checking/unchecking it only toggle whether or not the email is sent to the Client? Or does that apply to Contacts as well?

 

2) If I specify CC contacts, do they get notified of the ticket creation? Or is it only replies to the ticket *after* initial creation? Does this depend on that checkbox or no?

 

3) Does the "Send Email" checkbox only apply to sending the *initial* notification email to the Client or all of them thereafter?

 

I could definitely test this out with every scenario to find out, but my point is more along the lines of indicating that the UI is vague and should be clarified and/or this should be clearly described in the documentation. It's currently not in the documentation at all.