TrentBilling Posted November 1, 2015 Share Posted November 1, 2015 I submitted a ticket several hours ago, As I've had no response et I thought i'd post here, hopefully someone here can assist me on what to do. I installed the latest version through my cPanel account. I've setup my plans, I've connected the server but for some odd reason upon the pending orders screen when I accept an order for a reseller hosting account I get an error message which I've attached below.. It still creates the account as I've been receiving "account created" emails and it's showing in cPanel. - I get the same issue when trying to suspend/terminate this product aswell, causing me to have to do it manually through WHM. Another issue i'm having is with creating reseller accounts, after accepting the order (with the same issue as above) It creates the account as an shared hosting account and not the reseller, yet i've set all the correct options into whmcs. on pending order page:Order Accept Encountered Problems An unknown error occurred Error on client product page clicking suspend/terminate: Module Command Error An unknown error occurred I noticed before submitting this ticket that on module settings I've put billing_plan on all my plans. The shared accounts are working perfectly, no issue there. But on the reseller end I'm greeted with this message, for some odd reason it's repeating "billing" twice, despite only having written it once in the module field. Sorry, unable to use package billing_billing_Reseller1. Verify that the package exists and that you have not exceeded your reseller restrictions. If I remove "billing" from the module setting it comes up with the above error issue. 0 Quote Link to comment Share on other sites More sharing options...
TrentBilling Posted November 1, 2015 Author Share Posted November 1, 2015 Still waiting for a response from the technical team (which states is 24-7).. can anyone here assist? 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted November 1, 2015 Share Posted November 1, 2015 I'll be happy to look into this for you, could you please provide me with the ticket ID? 0 Quote Link to comment Share on other sites More sharing options...
TrentBilling Posted November 1, 2015 Author Share Posted November 1, 2015 I'll be happy to look into this for you, could you please provide me with the ticket ID? I managed to resolve this, apparently it was because I didn't integrate whmphp with whmcs. However, I'm having difficulty in getting the whm/cpanel links to appear on client services page. http://forum.whmcs.com/showthread.php?108039-Reseller-Account-quot-login-to-whm-quot-links 0 Quote Link to comment Share on other sites More sharing options...
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