Wabun Posted October 2, 2015 Share Posted October 2, 2015 Am I the only one with this problem and if so why? A customer changes his address and wants to update this in all of his domains. He select a domain then clicks on the link: Update the WHOIS contact information for your domain. Then ticks the box: Use existing account contact. Nothing happens, old information keeps showing, I have checked this to be sure the user as doing the right thing. I update to the very latest version v6.0.2 -> v6.1, but still same result, what can be wrong a setting? Any help much appreciated. 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted October 2, 2015 Share Posted October 2, 2015 The problem could be related to WHMCS or the Registrar module you use, maybe if you can tell us what Registrar module this issue happen with, so other users can tell if they came across the same issue before! 0 Quote Link to comment Share on other sites More sharing options...
Wabun Posted October 2, 2015 Author Share Posted October 2, 2015 Hi, thanks ever so much for your reply, they [Forum] have modified my thread, the things is that I think it is quite a bug and everyone is involved. The registrar module is Nominet, and I triple checked it that it is indeed a bug. 0 Quote Link to comment Share on other sites More sharing options...
Wabun Posted October 2, 2015 Author Share Posted October 2, 2015 (edited) Right, I contacted the domain owner, and we created together a new contact. Selected a domain name we wanted to change the details using the new contact details but we can't even select the new contact??? Definitely a bug in the Nominet module. Edited October 2, 2015 by Wabun image 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted October 2, 2015 Share Posted October 2, 2015 You should contact WHMCS support to have someone check this for you 0 Quote Link to comment Share on other sites More sharing options...
Wabun Posted October 2, 2015 Author Share Posted October 2, 2015 You think I am the only one with the problem then? 0 Quote Link to comment Share on other sites More sharing options...
ivaserver Posted October 3, 2015 Share Posted October 3, 2015 I have checked and have the same problem. In client area or admin the Use Existing Contact changed nothing. have you opened a ticket yet? 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted October 3, 2015 Share Posted October 3, 2015 I have checked and have the same problem. In client area or admin the Use Existing Contact changed nothing. have you opened a ticket yet? Open a support ticket and/or report it in Bug Reports forum, so if the problem is coming from a bug inside specific release they will be notice so maybe can fix it asap 0 Quote Link to comment Share on other sites More sharing options...
Wabun Posted October 3, 2015 Author Share Posted October 3, 2015 I reported the bug, but I am sure it will be censored and removed. Please everyone with same problem raise your voice. http://forum.whmcs.com/showthread.php?106714-BIG-FAT-BUG-account-and-sub-account-details-not-pasted-in-domain-details 0 Quote Link to comment Share on other sites More sharing options...
ivaserver Posted October 5, 2015 Share Posted October 5, 2015 reported: I've been able to replicate this issue on my end as well, and as such have opened case #MODULE-6322 with our developers in order to have this reviewed for future releases. Unfortunately, I cannot provide an estimated time for completion for this. However, once we resolve cases and push features they are available at our change log, here: http://changelog.whmcs.com/ 0 Quote Link to comment Share on other sites More sharing options...
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