Email problem when send a ticket

[adm]

Hi,

 

I installed my whmcs and I followed the further security steps and I moved the crons folder to the /home/cpanelusername/crons/

 

and then I modified paths at configuration.php at whmcs main folder to

$crons_dir = '/home/cpanelusername/crons/';

 

and the confing.php at crons folder to my whmcs path :

$whmcspath = '/home/username/public_html/whmcs/';

 

but when I tried to send a sales ticket as example to check if a ticket will be opened or not, I got this error at my sender email :

This message was created automatically by mail delivery software.

 

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

 

pipe to |/home/cpusername/crons/pipe.php

generated by sales@mysite.com

local delivery failed

 

The following text was generated during the delivery attempt:

 

------ pipe to |/home/cpusername/crons/pipe.php

generated by sales@mysite.com ------

 

Unable to communicate with the WHMCS installation.

 

Please verify the path configured within the crons directory config.php file.

 

For more information, please see http://docs.whmcs.com/Custom_Crons_Directory

 

So what will be the solution for that ?

Thanks

[zee]

Hi,

 

Have you created cron job (POP3)

 

or if you are using email forwarders have you set it up ?

[adm]

Hi,

 

Have you created cron job (POP3)

 

or if you are using email forwarders have you set it up ?

 

Yes, I'm using email forwarders and setuped in the cpanel.

[zee]

1 quick question

 

Why did u need to move location and edit the config file ?

When u install whmcs everything is right the way it is.

 

If u follow the every step here :docs.whmcs.com/Email_Piping you won't have a problem

 

I suggest switching to using POP3 as when I tried email forwarding it some times worked sometimes didn't but I never go an error.

 

Hope this helps!

[brownsmart]

Basically what they fail to tell you in the instructions is this, change the permissions to the pipe.php file to 755 then it should start working provided you did the following:

 

change config.php file in the crons folder you moved = $whmcspath = '/home/username/public_html/whmcs/';

update whmcs configuration.php file = $crons_dir = '/home/username/whmcs_crons/';

 

Then all should be ok.