aubrey114 Posted July 28, 2015 Share Posted July 28, 2015 I have put in three support tickets in the last two weeks and have not heard back from support at all, not even an email saying my ticket was received, put in the queue or anything. How long does it take for support to answer? I even tried licensing support (I have an active license), then I submitted a ticket to Technical support, and then to Sales Support. Not even a single automated reply saying my information has been received and a ticket opened. I see you are able to pay $30 to move up in line but if 1000 people did that I would be in place 1001 and still not know if and when I can get any answers. So, how long does it take to get support? Aubrey 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted July 28, 2015 Share Posted July 28, 2015 Times vary but it does not take 2 weeks . You say you didn't get a notification about the ticket being created, did you submit a ticket by emailing in or directly on their help desk? If email, I suggest you visit: https://www.whmcs.com/members/submitticket.php and submit one directly. If you made one directly, have you tried logging into your account and seeing if a response was made? You might just not be getting the notifications. 0 Quote Link to comment Share on other sites More sharing options...
aubrey114 Posted July 28, 2015 Author Share Posted July 28, 2015 I submitted the tickets through the support portal. I filled out all the logins they asked for and still on answer. Checked my account and it shows no open tickets. Checked junk mail, nothing there. - - - Updated - - - My account shows my license no. and invoices for other things in the past but no open tickets 0 Quote Link to comment Share on other sites More sharing options...
aubrey114 Posted July 28, 2015 Author Share Posted July 28, 2015 Alex, thanks for that link. I followed that and was actually able to get a ticket open. Now the wait begins. 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted July 29, 2015 Share Posted July 29, 2015 You're welcome . Hopefully you got a response by now. 0 Quote Link to comment Share on other sites More sharing options...
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