Blank page on order?

[Dvotee]

I am nearly ready to go live with my WHMCS and last night created a test order for £1.00

 

I browsed to the link, created an account, did all necessary and when I hit continue all I got was a blank page. I hit F5 to refresh and the order confirmation page came up showing the order no, link to invoice so I could pay it etc.... I paid the invoice to check my paypal side of things were working, all OK.

 

I tried again and got the same blank page, hit F5 and it appeared.

 

Why is this happening and how do I rectify it?

 

One thing I had to do (not sure why this happened) was upload the subscriptionforward.php into my client area (which is I think the order confirmation page as originally I was getting a 404) I uploaded into my main client area folder but should I have placed it somewhere within another folder and could this be why I get the blank page?

 

Many thanks

 

A complete noobie!!!

[sisgroup]

Are you using a registrar module for registering domain names?

[Dvotee]

I'm using Directi, but the test order was for other/product with a GBP1.00 value

[Matt]

Open a ticket and I'll have a look at your setup.

 

Matt

[Dvotee]

OK, Thanks Matt, what details do you need me to provide

[Matt]

WHMCS Admin & FTP Details - the subscriptionforward.php file was a file in 3.3 but is no longer needed in .4 so need to look into why you are getting directed there.

 

Matt

[Dvotee]

On its way!!

[tbenoit]

WHMCS Admin & FTP Details - the subscriptionforward.php file was a file in 3.3 but is no longer needed in .4 so need to look into why you are getting directed there.

 

Matt

 

I had the same issue. Joe sent me another order.php file which did the trick. The order.php file in the archive I downloaded wasn't right. I re-downloaded the file today and the order.php file in the archive was not only different from the one Joe sent me but also the one I originally had (I'm sticking with the one Joe sent me).

 

Something strange is a foot

[neobug103]

My issue was that I was using idevaffiliate and the code that they give out is invalid, so therefore it gave our clients a blank page.