webresellers Posted October 15, 2007 Share Posted October 15, 2007 Shouldn't the AMOUNT merge field display the total amout due for all outstanding invoices? I sent a suspended email, and it only displayed the total due for the hosting package, yet the invoice had alot of other line items added to the invoice which equaled 10x their hosting, thus looking like they only own a tenth of whats actually due. If this is working as designed, how can I change the merge field to include the "total ammount due"? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 15, 2007 WHMCS CEO Share Posted October 15, 2007 There is no merge field Amount. There is AmountPaid and AmountDue. AmountPaid shows the total amount the client has paid towards the invoice so far and AmountDue shows the total value of the invoice. Matt 0 Quote Link to comment Share on other sites More sharing options...
webresellers Posted October 15, 2007 Author Share Posted October 15, 2007 Matt, you must be mistaken.... Because here is a screen shot of the default 3.4 install. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 15, 2007 WHMCS CEO Share Posted October 15, 2007 Hi, The mistake is thinking that this is related to an invoice. As you'll notice, this email template is in the products section and so this is just the product/service being suspended for being overdue. Not related to any invoice - therefore the amount will just be the recurring amount of that product and so what you are seeing is correct. There is no merge field for a product email template to show the balance of all due invoices. Matt 0 Quote Link to comment Share on other sites More sharing options...
webresellers Posted October 15, 2007 Author Share Posted October 15, 2007 Can I use the AmountDue merge field even though it doesnt show as an option when I hit the merge field button? 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted October 19, 2007 Share Posted October 19, 2007 Can I use the AmountDue merge field even though it doesnt show as an option when I hit the merge field button? If you find a way of doing this, please post it for the rest of us! I've been trying to do the same thing, use fields that are in other "areas." They must be hard-coded into the script, and not listed anywhere (that I can find) in the database. I'm trying to manually send an overdue notice...not having any luck. I can create an email that's under the "general" category, which show in the customer account area so I can send the customer an email, but "general" emails aren't able to make use of the "invoice" or "product" merge fields...that I've been able to find, anyway. 0 Quote Link to comment Share on other sites More sharing options...
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