lostinspace Posted October 14, 2007 Share Posted October 14, 2007 Everyone has no doubt ran into legitimate tickets being marked as spam. 1) Is there currently a workaround to manually import those tickets and override the filter? 2) Would this be a useful feature? 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted October 14, 2007 Share Posted October 14, 2007 When we ran into this due to only accepting tickets from clients, we copied the text from the email import log and opened the ticket in their name with the appropriate email address they registered with. A little confusing as the ticket is opened within our first reply, but worked ok. Might be nice to have an override somewhere to permit the ticket to be opened, but not really important to us either way. 0 Quote Link to comment Share on other sites More sharing options...
lostinspace Posted October 14, 2007 Author Share Posted October 14, 2007 Well, I happened to be viewing the log and caught a filtered reply. Thought it'd be nice to have a feature to manually import the e-mail right from the filter log. 0 Quote Link to comment Share on other sites More sharing options...
PPH Posted October 14, 2007 Share Posted October 14, 2007 Well, I happened to be viewing the log and caught a filtered reply. Thought it'd be nice to have a feature to manually import the e-mail right from the filter log. Give it a try as a feature request and see how it goes 0 Quote Link to comment Share on other sites More sharing options...
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