Auto Create Support Ticket from Order

[munman]

Hello,

 

When a client creates a customer order, I would like to automatically be able to create a support ticket from the order. Some of the order details would be included in the new support ticket. I see that there are hooks such as TicketOpen. Would this be the way to accomplish it?

 

Specifically, I would have an order that would contain a hosting product, and also an other services product. The other services product is what I would like to create a support ticket for automatically.

 

I'm trying to understand if WHMCS is capable of this, and did not find any specific examples that could give me the answer.

 

Thanks for any help!

[sentq]

when invoice is paid, you can use this action hook to validate the services included into this order invoice, then use this API function to create ticket automatically.

 

is that clear enough?

[Alex - Arvixe]

A module exists for this, you can find it here: http://rivaweb.co/neworderticket

 

Be sure to confirm it works with the latest version of WHMCS and/or if you need it to, works with addons etc.