Ticks Posted October 10, 2007 Share Posted October 10, 2007 I have added two new departments to my whmcs. The problem I am having is I see these test tickets I have submitted on the home page of the admin panel but I cannat access these tickets. The only tickets I can access is the support tickets in the support department. Is there something that needs to be added in addition to just adding the department. I have also set up email piping for these two extra departments. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 10, 2007 WHMCS CEO Share Posted October 10, 2007 Hi, You need to assign your admin account to the departments in Config > Manage Admins. Matt 0 Quote Link to comment Share on other sites More sharing options...
Ticks Posted October 10, 2007 Author Share Posted October 10, 2007 yep I have already done that. I am also not getting the email to the email it is supposed to sent the ticket to. any ideas 0 Quote Link to comment Share on other sites More sharing options...
Ticks Posted October 10, 2007 Author Share Posted October 10, 2007 ok I thought I had saved it but I guess I had not. Hmm but still the tickets do not go to the email like they are supposed to. SOmething on my end but any ideas. Edit: Like I said it was something on my end. I had the email piping code entered in wrong. 0 Quote Link to comment Share on other sites More sharing options...
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