Retry CC processing daily will continue to run even if product/service is suspended/terminated?

[alturic]

So, I know the title makes the question so "dumb" considering the product/service isn't being billed, it's the invoice but... I was talking to one of the support guys last night and he said that if you wanted WHMCS to try charging a failed payment everyday (versus once per X weeks), you would set Retry Every Week for to 0, which the documentation says as much.

 

The problem is:

 

Retry Every Week for: 0

Suspend Days: 5

Terminate Dates: 10

 

Would mean, according to him, retry payment processing ever-day until you manually go in and mark the invoice as paid, cancel the invoice or delete the invoice even though the product could be terminated due to non-payment.

 

I'm not saying I don't believe him, but I find it rather awkward that most companies would try charging a failed attempt only once per week -or- attempt CC payment everyday but then manually have to go in and cancel/delete the invoice as the work-around to stop attempting CC payment if you do that.

 

TBCH, I'm extremely surprised there's no two settings. One for "how often to attempt CC payment" and "max CC payment attempts", especially with the complexity that WHMCS has.

 

Either way, is he right that it's "once per week with max attempts" -vs- "everyday with no max attempts until you manually intervene"?

[alturic]

Anyone know the answer?

[alturic]

There's gotta be more than a handful of members out there who attempt to charge an unpaid invoice everyday instead of once per week for X weeks?