ADz83 Posted March 17, 2015 Share Posted March 17, 2015 I have a bit of a problem in that I enabled forced Paypal subscriptions last year but I'm getting many clients still manually paying, starting multiple subscriptions so some invoices for these clients are getting paid multiple times (overpayments going to credit). I have made announcement, emailed clients and also edited email templates to notify clients they have an active subscription etc. Is there any solution to stop clients creating multiple subscriptions or anything else I could do to make it more obvious they don't need to pay manually? Any ideas/advice would be appreciated. 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted March 17, 2015 Share Posted March 17, 2015 We switched to using the paypal billing agreement, it works just like a credit card and even if people come in and pay manually there are no automatic payments from paypal our problem has been solved 0 Quote Link to comment Share on other sites More sharing options...
ADz83 Posted March 18, 2015 Author Share Posted March 18, 2015 (edited) We switched to using the paypal billing agreement, it works just like a credit card and even if people come in and pay manually there are no automatic payments from paypal our problem has been solved Thanks for reply. So if they pay manually no further payment is taken from Paypal on due date? Which addon are you currently using for the billing agreement? Did you come across any issues when first introducing etc? How did you go about introducing this, did you have to cancel all current subscriptions? or did it gradually take over etc? Any info you can give would be much appreciated. When they cancel service is the billing agreement automatically cancelled or do we have to do that manually? (I currently have a addon that cancels subscriptions on cancellation of product). TIA Edited March 18, 2015 by ADz83 0 Quote Link to comment Share on other sites More sharing options...
merlinpa1969 Posted March 18, 2015 Share Posted March 18, 2015 best thing I can tell you is go here and read about it http://clients.myworkshosting.com/whmcs-paypal-billing-agreements-payment-gateway When we switched there was no transaction, I got a list of folks that used subscription, sent em an email on how to set up billing agreement and cancelled all subscriptions. Since then all is good, If a client cancels and leaves its as simple as clicking a link on the users profile page in admin to delete the billing agreement 0 Quote Link to comment Share on other sites More sharing options...
ADz83 Posted April 30, 2015 Author Share Posted April 30, 2015 Thanks, I'll look into this. 0 Quote Link to comment Share on other sites More sharing options...
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