FlyHigh Posted February 4, 2015 Share Posted February 4, 2015 Team am using Response time pro to generate response time report. I am not able to meet my requirements using this tool. Please help me get this fixed or suggest a better option here. My Requirements are as follows:- I should be able to generate report which also counts “closed” cases so that we can capture the response time. Currently I can generate report “customer wise” and “department wise” which is an inbuilt feature. I need to be able to generate it on basis of Agent/staff names handling tickets Currently if you wish to generate the report ON a previous date it will run the report from previous date selected to the current date wherein I should be able to get a report for that specific date ONLY and not FROM a past date till today. - - - Updated - - - Please help me guys or write a code for me. develops please feel free to contact me. - - - Updated - - - PS: developers please Feel Free to contact me!!! 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted February 6, 2015 Share Posted February 6, 2015 Pls contact me at whmcs (at) hostthebest.com 0 Quote Link to comment Share on other sites More sharing options...
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