Jump to content

Response time pro


Recommended Posts

Team am using Response time pro to generate response time report.

I am not able to meet my requirements using this tool. Please help me get this fixed or suggest a better option here.

 

My Requirements are as follows:-

 

I should be able to generate report which also counts “closed” cases so that we can capture the response time.

 

Currently I can generate report “customer wise” and “department wise” which is an inbuilt feature.

 

I need to be able to generate it on basis of Agent/staff names handling tickets

 

Currently if you wish to generate the report ON a previous date it will run the report from previous date selected to the current date wherein I should be able to get a report for that specific date ONLY and not FROM a past date till today.

 

- - - Updated - - -

 

Please help me guys or write a code for me.

develops please feel free to contact me.

 

- - - Updated - - -

 

PS: developers please Feel Free to contact me!!!

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use & Guidelines and understand your posts will initially be pre-moderated