wrong domain invoicing

[Jan38]

maybe i am doing the wrong thing but this is the situation:

 

 

client has domains

domains renew automatically

before a domain renews whmcs creates an invoice for the renewal

AFTER the domain did renew itself the customer pays the invoice for the renewal of that domain

the client pays by automatic payment which is recognised by whmcs

 

 

now the very wrong thing:

 

 

the domain which is renewed and paid for by the registrar (NOT in whmcs) is renewed AGAIN by whmcs

 

 

this is really stupid because whmcs should recognise the invoice for the renewal and if that invoice is paid AFTER the automatic renewal of the domain the domain should NOT be renewed AGAIN

 

 

this is the same situation when you manually mark an invoice for domain renewal in whmcs, every time i have to check if the domain allready has been renewed or not this is very frustrating

 

 

is this some setting somewhere?

 

 

i know the automatic renewal setting but that isn't enough because of what i did write in this message.

[Alex - Arvixe]

To be clear, domains are being renewed automatically without the client actually paying?

 

When/if the client does pay, it renews itself automatically again?

 

Do you offer any free domains with any packages or?

 

Also, a temp idea would be to disable: Auto Renew on Payment just so domains renew once until the issue has been resolved. You can find that in Setup -> General Settings -> Domains

[Jan38]

yes, by standard setting in whmcs the domains renew itself from within whmcs, so when someone doesn't want a domain being renewed they can select that option in the domain settings in their own dashboard in whmcs.

some people just forget to pay the bill before the domain expires, they want to keep the domain so it renewes itself.

when the customer pays the renewal bill for that domain whmcs sents another renewal to the registrar.

this is not correct because whmcs should recognise the invoice for the renewed domain, check if it allready renewed itself and then mark as paid

 

comment from whmcs was that my provider uses automatic renewal but if i not use that setting the domain will expire and all of the services like website and mail will stop functioning, i can't have that because customers would go away for sure so what is this about?