nerdudes Posted October 5, 2007 Share Posted October 5, 2007 Before posting these questions I reviewed the manual instructions on how to integrate WHMCS with Directi however I still am not clear on a couple of things: 1. IDs???? In the Registrar settings for the field Parent ID: Do I enter the Reseller ID or Parent ID obtained from reseller club setiings---> profile. I know this sounds like a dumb question but the reason I ask is the user instruction states to obtain the Parent ID and the Reseller ID at the begining paragraph but nowhere there is a field for the Reseller ID. Just to be clear I use the parent ID and the special Customer ID right? 2. The last paragraph also sates that we need to add funds for the special customer created. However there is not much of descriptions why? My question is do orders through WHMCS go to directi queue pending for approval? or a different method. It make sense to make this documentation more descriptive or have some type of logging mechanism. The reason I ask is I am getting the following error message (in demo or non demo mode) when I try to execute a registration: Registrar Error Invalid Password/Username, or your User account maybe Inactive or Suspended One other question I have is what exactly demo mode? Again I do think that it would help if the documentation is a little more complete. Best Regards, 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 5, 2007 WHMCS CEO Share Posted October 5, 2007 Hi there, You need to enter the Parent ID in the Parent ID field. And you have to add funds to the customer account because DirectI requires to process all registrations through a customer under your reseller account and if that customer doesn't have funds, they aren't allowed to register domains. Domain registrations don't go into a queue pending approval if you have the funds available - it's all automated. The error you are getting is due to entering incorrect details entered in the WHMCS Domain Registrars configuration area. Demo mode shouldn't need explaining! But it's just that, a demo mode, where you can test registrations without being charged. You have to have a seperate account on their demo system for that. Hope that helps! Matt 0 Quote Link to comment Share on other sites More sharing options...
nerdudes Posted October 5, 2007 Author Share Posted October 5, 2007 I did add funds for the customer. As well as using the parent ID (which is 1) and the customer ID. I re-type the newly customer username and password. Still getting the following: Registrar Error Invalid Password/Username, or your User account maybe Inactive or Suspended 0 Quote Link to comment Share on other sites More sharing options...
minadreapta Posted October 5, 2007 Share Posted October 5, 2007 parent ID can't be 1, it's made from several numbers, the same with customer ID, i have it of 7 numbers, like 7626721. my reseller ID is made of 6 numbers... 0 Quote Link to comment Share on other sites More sharing options...
nerdudes Posted October 5, 2007 Author Share Posted October 5, 2007 Matt, Thanks for your reply to me directly. I think the problem above was because I was entering the created special customer username/password in the setting. Instead I used our reseller account but now I am getting a different error message on a domain name registration that I know is available: Registrar Error Website doesn't exist for [thedomainnameIamregistering.com] 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 5, 2007 WHMCS CEO Share Posted October 5, 2007 That's the right message to see - just means the domain isn't in your account yet - and in response to the above post, the parent ID can be 1 when you have an account direct with ResellerClub Matt 0 Quote Link to comment Share on other sites More sharing options...
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