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Issuing Credit via Invoice?


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Although I've searched through the forum, I haven't found anything that covers specifically what I'm asking. There probably is, since I can't see this question never being asked, but I just didn't find it.


Anyway, I wish to issue a credit to a customer for an SLA violation, and need a record of it, and of course, they will need an invoice also for their records. If I issue an invoice with a negative balance will this be added as credit to the client's account? If not, is there a way to do what I'm attempting to do? If I add the credit to the transaction log, will some type of invoice, email, or receipt be issued for it?




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