Altomarketing :: Free Addon :: Troubleshooter > Reduces 50% of your tickets !

[altomarketing]

Troubleshooter - Self Service based on KB Categories

 

It builds a Self Service Troubleshooter based in KB categories, with nice interface

 

This module will reduce your 50 % support tickets !!

 

If your receive tickets like "how can i configure outlook?" or your customer always ask the same questions, this will transform your knowledge database into a self service driven support system.

 

Nothing to install as it takes kb categories and build the troubleshooter. Just Upload

 

Screenshots

 

 

HOW DOES IT WORK

 

GIF DEMO

 

How to download and install

 

1. Download the module for free here
   
2. Upload to your whmcs root
   
3. open yourwhmcs.com/soporte and test it.
   

 

How to request support ?

 

1. Questions ? reply this forum please, so all community can see our answer
   
2. Need detailed info ? See wiki here please
   
3. Need custom developer? Open ticket here
   
4. Find a bug, feature request or idea for this module? Here please, so we can add to new releases
   

 

 

I like this ! What ,should i do

 

 

1. Suscribe to our weekly newsletter, so you will get new updates, version and modules
   
2. Please download and use it
   
3. Rate with stars this thread
   
4. Retwit this !
   
5. emm.. tell your bro about this..
   

 

Remember that troubleshooter is based on your KB Categories (not articles) so you should add categories and subcategories as you would like to drive your customers .

 

If you use html in troubleshooter (in categories description), you should remove one tag in .tpl files to avoid showing categories description in your whmcs template, as whmcs does not support html in kb categories description, but troubleshooter handles fine.

inside /templates/templateyouuse/knowledgebasecat.tpl just remove {$kbcat.description} tag

 

As this forum does not allow me to edit a thread once posted, you can see this moduleupdated here

 

[ukicnet]

I really like the idea of this mod, however the link on page is not working

http://whmcs.docs.altomarketing.com.ar/troubleshooter

[altomarketing]

New website is whmcs.altomarketing.com.ar