many support tickets opened. probably by robot

[ehm]

This morning I wake up with abou 50 support tickets opened on my WHMCS database.

it's all the same:

[Ticket ID: 475399] New Support Ticket Opened (the ticket ID change on each one, of course)

the sender and the return are both my one support email account

and the content is: (where xxxxx is may email server)

 

 

A new support ticket has been opened.

 

Client: Mail Delivery System

Department: Sales

Subject: Undelivered Mail Returned to Sender

Priority: Medium

 

---

This is the mail system at host gateway02.websitewelcome.com.

 

I'm sorry to have to inform you that your message could not

be delivered to one or more recipients. It's attached below.

 

For further assistance, please send mail to postmaster.

 

If you do so, please include this problem report. You can

delete your own text from the attached returned message.

 

The mail system

 

<MAILER-DAEMON@xxxxxxxxxx.com>: host

xxxxxxxx.com[70.85.6.5] said: 554 5.7.1

<MAILER-DAEMON@xxxxxxx.com>: Relay access denied (in reply

to RCPT TO command)

---

 

How can I prevent a flood like that?

[SeanP]

If you edit each of your Support Departments (Under Setup > Support > Support Departments), there is an option called:

 

Pipe Replies Only (Require all tickets to be opened from the client area)

 

This will force users to open tickets, directly from your web site. Replies will still be piped, but it will be required to open new tickets from your site. Also, make sure you have Captcha setup (Under Setup > General Settings > Security tab). This will prevent robots from auto submitting your forms.