Can't upgrade / downgrade Products?

[Neil Hennigan]

Hoping that it turns out to be my own blindness..

 

OK, have enabled upgrade/downgrade - both of products and configurable options.

 

All invoices marked as paid. All services "active". Absolutely 100% confirmed 50 times.

 

When logging in as client (and even when entirely logged out as admin), I see the options for both upgrade/downgrade of product and configurable. Great.

 

But when I click to modify, I get a message that states that the package can't be modified due to a past due payment.

 

There are NO past due payments, NO outstanding invoices, etc.

 

Any thoughts???

 

Thanks, Neil

[Neil Hennigan]

Doesn't seem to be me.

 

The only 2 orders in the system are paid, the products are configured for upgrade/downgrade, packages are active.. paid paid paid. Actually, one is "free", and that upgrades fine.

 

The paid product does not. Upgrades/downgrades are not being allowed due to past due payment status (which quite simply doesn't exist).

 

I need a quick fix... upgrades immediately upon purchase are part of our standard sales and upsell process.

 

Anyone experience this before?

 

Thanks, Neil

[Neil Hennigan]

Oh Pooh.

 

Am I correct in assuming that the problem is that One-Time packages can't be upgraded to other One-Time packages, unless they are free? That there needs to be a recurring billing cycle?

 

Upgrades seem to work fine for free One-Time and for all hosting.

 

Someone please confirm?

 

Thanks, Neil

[Matt]

Confirmed - one time packages can't be upgraded - that's done on the basis of it being a service or product if it has a one time charge, so if the product/service has been delivered, cannot be changed.

 

Matt

[Swehoster]

We have the same issue, with products which aren´t setuped like onetime. We belive that something went wrong when we migrated the data from our previous systems...