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New order marked as fraud - false positive


durangod

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Hi,

 

I have been hitting this one script site hard with helping people to help recruit business and finally i get someone signed up and maxmind set them as fraud and zapped their invoice as well. So they wrote me and asked why. All i could tell them is that i didnt know but i would find out.

 

I got them manually going and all is well, not bad for pulling that rabbit out of my hat under stress ill tell ya. His email to me says "why does you site think im a crook" lmao nothing like first impressions ill tell ya..

 

So now i have to ask you why... he is from the UK, why would max mind do that, when i did a manual check his points came back 0 so he was clean..

 

Any ideas, is there a maxmind config i can use (other than the one with maxmind cause that is set at 7) somewhere that i have not seen yet to keep this from happening again..

 

- - - Updated - - -

 

ill bet you this was it "Block orders where order address is different from IP Location" he was traveling and on his way back home when he ordered, so that sounds logical...

Edited by durangod
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