jbagroup Posted August 5, 2014 Share Posted August 5, 2014 After setting up Support Ticket Departments (Setup=>Support=>Support Departments) and specifying an Email Address for the department, I established a test subscriber account and opened a Support Ticket. A copy of the ticket arrived at the test subscriber account's email address, but no email notification arrived at the Email Address specified in the Support Ticket Department setup. We have very little traffic and use of the Support Ticket system. Consequently, it is not practical to log in periodically to check for tickets. When a ticket is initiated, we want a notification to be delivered either by text to a mobile device, or via e-mail. Is there a post that descirbes how to set this up? Or, would it be easier for anyone with this same question to post it here? Thanx! 0 Quote Link to comment Share on other sites More sharing options...
DougK94 Posted August 5, 2014 Share Posted August 5, 2014 Did you try this? http://docs.whmcs.com/Email_Piping 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Ryan Posted August 5, 2014 Share Posted August 5, 2014 Hello jbagroup, I think what you are looking for is actually in the details of the users you created for WHMCS. If you go to Setup --> Staff Management --> Admin Users and then click the edit button on the user in question. Next to the departments this user has access to there is an option for "Enable Ticket Notifications." If you tick this box for each department you wish to receive notifications from, then you will receive an email notification any time a ticket is placed or replied to in that department. --Thanks 0 Quote Link to comment Share on other sites More sharing options...
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