Locked out of admin section due to License Noconnection (current owned license)

[denis]

So I hadn't used the admin section for a few days, open my bookmark today and the admin section loads but extremely slowly (it's on a dedicated ssd server with 0 load ..other scripts run fine)

 

So I click on the 'license info' link under help and it now just shows me this License Noconnection box for the whole admin section.

 

What the hell is going on ?!?

 

So I start researching and find out about Matt's "curltest.php" which I downloaded put in the admin folder and accessed online. What do you know ..the test script tells me that curl can't verify whmcs.com's SSL cert.

 

I check the cert at https://www.whmcs.com and what do you know it was issued today, so a new cert.

 

So i find this page http://stackoverflow.com/questions/6400300/php-curl-https-causing-exception-ssl-certificate-problem-verify-that-the-ca-cer

 

..and following their tips, I install that cacert.pem from http://curl.haxx.se/ca/cacert.pem and enable it in my php.ini

 

Now the curltest.php runs without any issues and displays the html code correctly (ie. it grabs the index page from whmcs.com)

 

BUT my admin section is STILL locked out with the same LICENSE NOCONNECTION nonsense. What the hell is going on and how do i fix this ??

 

This is a LINUX server with all required modules and whmcs.com's IP address is NOT blocked by either the server firewall (CSF) or our edge firewall. I am able to ping whmcs.com from the server without any issues.

[Nathanael]

Anyone else having license connection issues?, since last night my site does not receive any license data but the whmcs license connection script does not report any issue. I get the whmcs rss, news.etc but the license seems to not work.

 

Checked:

 

- Firewall: Even disabled same issue

- Whmcs test script( http://www.whmcs.com/members/dl.php?type=d&id=322 ) no issues reported

- Curl, etc

- I can access the whmcs license ips (184.94.192.3, 208.74.120.227) from my site.

- Tried a clean whmcs install, same issue.

 

And yes i already opened a support ticket 3 hours ago but still no answer.

Edited April 18, 2014 by Nathanael

[desquinn]

I am having the very sameissue and curltest is displaying the cert issue as per below:

 

"Curl Error: SSL certificate problem, verify that the CA cert is OK. Details: error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failed"

[Nathanael]

i just opened a post with same problem, seems its general and not our fault.

[Infopro]

Thread merged.

[denis]

hey guys if you follow that stackoverflow link I posted above .. read the 2nd suggested solution for the curl issue ie. download that file and enable it in php.ini - this fixed the curltest for me (no errors, loads the whmcs.com/index.php without issues)

 

BUT

 

..I am still totally locked out of the rest of the admin section even after fixing that curl issue.

[98kbyrne]

Same here, I spent 2 hours investigating this before seeing this post! And it would be Easter weekend...

[Nathanael]

Does admin/systemupdates.php work for you with that fix?

 

hey guys if you follow that stackoverflow link I posted above .. read the 2nd suggested solution for the curl issue ie. download that file and enable it in php.ini - this fixed the curltest for me (no errors, loads the whmcs.com/index.php without issues)

 

BUT

 

..I am still totally locked out of the rest of the admin section even after fixing that curl issue.

[denis]

No systemupdate.php simply waits a while then shows the "License Noconnection" error. Only the curltest.php is working.

[98kbyrne]

It's affecting their own demo account: http://demo.whmcs.com/admin

[Infopro]

Greetings,

 

Thanks for the reports. The issue has been reported internally and System Administration should have it sorted soon.

[98kbyrne]

We're back, baby. Thanks!

[Infopro]

We're back, baby. Thanks!

 

 

Nice. Thanks for posting back to let us know.