rodolphe Posted April 11, 2014 Share Posted April 11, 2014 Hello, The top line shows one ticket pending. Where has it gone ??? 0 Quote Link to comment Share on other sites More sharing options...
Dubz31337 Posted April 11, 2014 Share Posted April 11, 2014 Click on the link at the top for it and take a screenshot of the page, I'm sure it's there somewhere. 0 Quote Link to comment Share on other sites More sharing options...
rodolphe Posted April 12, 2014 Author Share Posted April 12, 2014 Hi Dubz, So here's another screenshot. I was careful to filter against nothing so all tickets are visible (lucikly this is still a pre-live setup). I actually know which ticket is missing, but it doesn't show even if I look on the client's record. The ticket should in fact be closed but doesn't show up on the list attached. So why is the counter not reset to zero, or the ticket showing? 0 Quote Link to comment Share on other sites More sharing options...
visiba Posted April 12, 2014 Share Posted April 12, 2014 Can you show a printscreen of the page you see when you click in the top on "1 ticket awaiting reply"? 0 Quote Link to comment Share on other sites More sharing options...
rodolphe Posted April 12, 2014 Author Share Posted April 12, 2014 Sure: 0 Quote Link to comment Share on other sites More sharing options...
sentq Posted April 12, 2014 Share Posted April 12, 2014 in last screenshot the Filter form display Awaiting Reply (0)!!! do you have a custom tickets status? 0 Quote Link to comment Share on other sites More sharing options...
rodolphe Posted April 14, 2014 Author Share Posted April 14, 2014 No. Plus, in the second screenshot I made sure to show that I had no filters enabled so all tickets would be showing, and it's not there either. 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.