Is TinyMCE the only way to add KB article(s)?

[whmfhh]

TinyMCE is a pretty good WYSIWYG HTML editor, but I already have the HTML I want. So... I've been using the "edit the HTML" feature in TinyMCE. It takes an extra click to get there, and two clicks to save, and while it's not a big deal, I'd prefer to just specify the KB content using a simple textbox and avoid TinyMCE. Is there a way to do that?

 

I looked in the WHMCS config options and didn't see it. I also checked the TinyMCE docs, hoping that there might be a way to configure TinyMCE to do it.

 

Any ideas?

[Jordan]

Perhaps a solution to that would be similar to what Wordpress has--the option to turn off/on Rich Text editing.

 

I'd prefer that method too; Because I don't really like using the rich text editor, so I'm always using the HTML method.

[MACscr]

I know its dirty, but as recommend by matt (i think), just delete the js files for the WYSIWYG, that way they wont load.

[ddenev]

Matt, could you please add this feature?

 

Even better - make the editor.php not encoded so that we can customize tinymce (I will post e feature request for this)

[kazey]

did anybody notice that you cant send emails in proper format even after and before removing the .js? the emails are all jumbled up.

 

Any ideas how to fix that?

[chickendippers]

Just delete or rename the the admin/editor directory - that's what we do.

[kazey]

Even with deleting or renaming editor folder, the mails content are all jumped up together at the receiving end. Does anybody know how to fix that?

 

This problem is with the latest stable version of whmcs

[Nick]

I know its dirty, but as recommend by matt (i think), just delete the js files for the WYSIWYG, that way they wont load.

 

Less dirty: just edit the WYSIWYG js files so they're blank.

[Jordan]

Or better yet: the option to turn it off/on!

[dordal]

Wanted to bring this back. The emails do get all jumbled; this is because WHMCS is sending them as text/html AND text/plain when they should only be sent as text/plain. See:

 

Content-Type: multipart/alternative;
boundary="b1_73c302af2067423215525a39eef9717c"


--b1_73c302af2067423215525a39eef9717c
Content-Type: text/plain; charset = "iso-8859-1"
Content-Transfer-Encoding: 8bit

test

newline

test


--b1_73c302af2067423215525a39eef9717c
Content-Type: text/html; charset = "iso-8859-1"
Content-Transfer-Encoding: 8bit

<font style="font-family:Verdana;font-size:11px">test

newline

test



--b1_73c302af2067423215525a39eef9717c--

 

Most mail-readers will read the second one of those (text/html), and since there are no <br> tags, everything gets put on one line.

 

Ideally, we need a feature that:

1) Gives us a 'Send as Plain-Text' checkbox on the client send mail page (just like we have in the Email Templates area).

2) An option in the settings:

Default Mail Format: 'Send Mail as Plaintext' or 'Send Mail as HTML'

 

Setting default Mail Format to Plain-Text would automatically check the 'Send as Plain-Text' box throughout the site (single client mail, mass mail clients, and the email templates area)