Error in API Documentation for 'sendadminemail' command

[websavers]

The documentation indicates that the ticket ID merge field variable is $ticket_id, however it is actually $ticket_tid.

 

Therefore the following two lines should be adjusted, the first one for External API and the second for Internal:

 

 $postfields["mergefields[ticket_id]"] = "1";

 

should be

 

 $postfields["mergefields[ticket_tid]"] = "1";

 

and

 

    "ticket_id" => 1,

 

should be

 

    "ticket_tid" => 1,

 

---

 

Also, the actual ticket message is sent in plaintext and not HTML so one of the following two actions should be taken:

 

1. WHMCS should automatically run nl2br() on the $ticket_message variable before sending the email OR

2. The documentation should show the use of nl2br() in some way. For example:

 

$postfields["mergefields[ticket_message]"] = nl2br("This is a test ticket");

 

Cheers,

 

Jordan

Edited March 21, 2014 by jas8522