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Waiting on reply been over a month???


alexanderyuppie

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We have been waiting over a month since we paid for website integration, we have submitted all the required fields as requested and 2 weeks ago when a rep did respond they said they needed the main page they needed to duplicate which we have given several times...:mad:

 

Our Ticket #NPU-498628 is still waiting in status and you can see only one reply from support the rest is from our department over the past few weeks.

 

If some one could reply from either sales or support to let us know the status of this order....

 

alexander:?:

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We have been waiting over a month since we paid for website integration, we have submitted all the required fields as requested and 2 weeks ago when a rep did respond they said they needed the main page they needed to duplicate which we have given several times...:mad:

 

Our Ticket #NPU-498628 is still waiting in status and you can see only one reply from support the rest is from our department over the past few weeks.

 

If some one could reply from either sales or support to let us know the status of this order....

 

alexander:?:

 

Alexander,

 

I apologize for the large amount of delay, however, there appears to have been an issue with the queue and the ticket was not visible - I have just assigned it over to our integrations queue and they will be updating you shortly.

 

We usually have very quick turnaround on getting integrations completed, so again I apologize for this inconvenience.

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