WHMCS Tickets - Multiple forwarded emails as attachments

[wrender]

When we have clients that forward multiple emails as attachments they seem to be rejected by WHMCS.

 

For example, if the client with Outlook, selects two emails and forwards them to our WHCMS support email it does not show up in WHMCS.

 

Is WHMCS able to handle multiple emails that have been attached to an email? If so I am wondering if I just need to add something into the "Allowed File Attachment Types" setting.

 

Emails are being sent into our system using the pipe method:

 

for example a forwarder in cpanel: support@domain.com |/home/username/whmcs_store/pipe/pipe.php

Edited January 31, 2014 by wrender

[othellotech]

Sounds like you're not allowing the .eml files as allowable attachments in WHMCS config