IP Address Not Allowed. . .

[dlundste]

I host my WHMCS on a shared HostGator server, and they recently performed system changes that resulted in new IP addresses. Now, my cron job to synchronize domains (with Enom) reports this error message:

 

Domain Syncronisation Cron Report for 10-01-2014 16:00:07

 

Active Domain Syncs

- domain1.biz: Error: User not permitted from this IP address - 4

- domain1.com: Error: User not permitted from this IP address - 4

.

.

.

- domain100.info: Error: User not permitted from this IP address - 4

 

I've asked Enom to add my server IP address to their whitelist, but it doesn't change the error messages. I suspect I don't know the "actual" IP address that needs to be whitelisted. I've turned on the module error logging, but it doesn't return any IP addressing. What can I do to ascertain my actual IP address.

 

Or, what else might be causing this?

 

Thank you,

Duane

[veladzic20]

Does your Whmcs work with changed ip?

[WHMCS Sam]

I recommend contacting your host to obtain the main shared IP address of the server. This is what's usually used to communicate with APIs and may not be the IP address that you're hosted on.

[dlundste]

Does your Whmcs work with changed ip?

 

Yes, everything works just fine with my WHMCS site, except the domain synchronization cron job.

 

Thanks,

Duane

[othellotech]

I've asked Enom to add my server IP address to their whitelist, but it doesn't change the error messages

Then either you told them the wrong IP or they've not added it to their whitelist yet

 

What can I do to ascertain my actual IP address.

Login to WHMCS as admin

Navigate to Utilities > Web Browser

Visit http://whatsmyip.astutium.com/

 

or create a php page

<?php
readfile('http://whatsmyip.astutium.com/');
?>

and visit it in a browser