FireCompanies Posted December 7, 2013 Share Posted December 7, 2013 Hi All! So here is my situation, we are migrating clients from Freshbooks to WHMCS, I have created promo codes to adjust for their credits in the new system. On occasions the credit is greater than the amount of the first invoice, in this case there was a credit of $59.99. The invoice that was generated showed the invoice amount in green as -$59.99, meaning there was a credit of $59.99. The system was generating late notices for the invoice even though there was a credit left from the promo code, and it eventually suspended the site. So my questions are: 1. Why would this have suspended the site if there was a credit of $59.99? 2. If I eneter a promo code, how can i get the overage to post as a credit for the next recurring invoice? Thanks and any help would be greatly appreciated! 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted December 8, 2013 Share Posted December 8, 2013 >1. Why would this have suspended the site if there was a credit of $59.99? Site suspension is based on next-due-date, which gets incrememented when the auto-generated invoice(s) are marked as paid by applying the credit or a payment >2. If I eneter a promo code, how can i get the overage to post as a credit for the next recurring invoice? Use credits not promo codes. 0 Quote Link to comment Share on other sites More sharing options...
FireCompanies Posted December 9, 2013 Author Share Posted December 9, 2013 Great points! Thanks for the help othellotech! 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.