phyl0x Posted November 21, 2013 Share Posted November 21, 2013 I have a customer with an account who had an issue and where I added a few extra months free of charge and set it to expire on 09/24/2013. I have been extremely busy and hadn't checked WHMCS for a while, but checked it today and noticed that there were no charges that came through for this account and that WHMCS marked this account as inactive, but no renewal emails or reminder emails were sent since the last time I dealt with this customer. Also, the website for this customer's account is still active with everything functioning and WHMCS seems to be reporting inaccurate data for the data size and bandwidth usage for all of my active accounts; it reflects a last update of 11/07/2013. Would anyone know the best way in handling this through WHMCS? Basically, I want to make this customer active again and send out a renewal notification for them to either pay monthly or annually. 0 Quote Link to comment Share on other sites More sharing options...
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