I am no longer able to log into the admin panel(bad password)

[schwim]

Hi there everyone!

 

I attempted to log in to my panel this morning and was unable due to incorrect password. I clicked the password reset, but it goes to a 404.

 

I then found the correct URL via Google, but it(pwreset.php) leads to a templated empty page(no WHMCS content).

 

I then tried via phpMyAdmin to manually enter my password (MD5 encrypted), but the password still shows as incorrect.

 

I then tried to alter my password through another admin account in the panel, but it requires entering the current password, which is not being recognized.

 

That's it. I have no other ideas and would greatly appreciate some help on figuring out how to get my admin account working again.

 

Thanks for your time!

[SoluteDNS]

Did you already follow the steps mentioned here:

http://docs.whmcs.com/FAQs#Reset_Administrator_Password

 

Including the Lift IP Ban steps?

[schwim]

I did as posted above. I should have mentioned that I don't need to deal with the IP ban, as my wife logs in successfully from the same network.

 

I'll retire this and post a trouble ticket as I need it rectified in a timely manner.

 

thanks,

json