Support Ticket not tied to Client

[rmbpantek]

In addition to hosting, we also sell professional services by the hour.

 

Each time a request comes in for an hourly support request, we create a support ticket. Sometimes, when we create the ticket, the requester is not yet a client.

 

when time is purchased, we then update the client id for the ticket, and everything is great.

 

However, every once in a while, someone fat fingers an email address and the ticket open email bounces.

 

It appears there is nowhere in WHMCS to change the ticket email address. I understand that its most likely because it should be tied to a client.

 

I can go into the DB and update the email, but I really feel like it should be easier. Am I missing something? Is there a better way to do this?

 

I appreciate any input.

 

Thanks.

[dwoldo]

Hello rmbpanktek!

 

Did you find a solution to this? I am in the same pickle.

 

Thanks!