Open tickets only - how?

[michelle]

I was wondering if there is a way to customize WHMCS so that the customer can only view open tickets (not old, closed tickets). I have a lot of nonprofit customers who change webmasters frequently and I'd like the new webmasters not to be privy to all the older information and dialogues.

 

Any suggestions on how to go about this?

 

Thank you,

Michelle

[Brandonm]

Do you care if the # of results is accurate?

 

Edit: supportticketslist.tpl

 

{foreach key=num item=ticket from=$tickets}

{if !$ticket.status|strstr:"Closed"}

<tr>

<td>{$ticket.date}</td>

<td>{$ticket.department}</td>

<td><div align="left"><a href="viewticket.php?tid={$ticket.tid}&c={$ticket.c}"><img src="images/article.gif" alt="" border="0" /> {if $ticket.unread}<strong>{/if}#{$ticket.tid} - {$ticket.subject}{if $ticket.unread}</strong>{/if}</a></div></td>

<td>{$ticket.status}</td>

<td>{$ticket.lastreply}</td>

<td class="textcenter"><a href="viewticket.php?tid={$ticket.tid}&c={$ticket.c}" class="btn btn-inverse">{$LANG.supportticketsviewticket}</a></td>

</tr>

{/if}

{foreachelse}

 

Add the lines in red. This will hide all tickets with the status 'Closed'.

[Owen Wilson]

It helped...!