Ruy_Go Posted October 23, 2013 Share Posted October 23, 2013 After performing the incremental update to 5.2.10, my ticket system stopped working, when I try to answer any ticket I get the error 403 - FORBIDDEN and no response is sent to my customer. Does anyone have any idea what might be happening? - - - Updated - - - I cant create a Ticket, post reply, nothing! All actions results in 403 error. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted October 23, 2013 WHMCS CEO Share Posted October 23, 2013 Hi, The error you are seeing here when attempting to reply to a ticket is most likely a mod_security related issue. It must just be a coincidence that it has only started happening after you upgraded. So I would recommend you please check your mod_security logs to see which rule is being hit when you attempt to make a reply, and then amend or adjust that rule as necessary. Matt 0 Quote Link to comment Share on other sites More sharing options...
tommyinnn Posted October 23, 2013 Share Posted October 23, 2013 it happened to me also, but only when I try to paste url's 0 Quote Link to comment Share on other sites More sharing options...
edrom Posted October 23, 2013 Share Posted October 23, 2013 Hi, Same or similar error happened to me. Customers can create, edit close and re-open tickets. Admins can´t create, reply, nothing. The resulting error is 403 forbidden. Version 5.2.10 -- Ed 0 Quote Link to comment Share on other sites More sharing options...
peubraw Posted October 30, 2013 Share Posted October 30, 2013 same problem here but only with some clients, not all. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted October 30, 2013 Share Posted October 30, 2013 Hello, Do you guys have ticket's open? If so, what's the ticket ID? 0 Quote Link to comment Share on other sites More sharing options...
Ruy_Go Posted October 31, 2013 Author Share Posted October 31, 2013 Hello, Do you guys have ticket's open? If so, what's the ticket ID? Chris, I've solved this, the problem is on mod_sec .... Sorry about this inconvenience 0 Quote Link to comment Share on other sites More sharing options...
edrom Posted November 2, 2013 Share Posted November 2, 2013 Hello, Do you guys have ticket's open? If so, what's the ticket ID? Chris, Same here. Was an issue with mod_security Thanks, Ed 0 Quote Link to comment Share on other sites More sharing options...
dworg Posted November 3, 2013 Share Posted November 3, 2013 So how to resolve this mod_security issue? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
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