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services 0 (1) ?


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I had to process a new order but neither of the servers connected to whmcs was working. One I knew about as i was trying to set it up remotely but the other one also had some difficulty so I created the account by hand on the server and send the welcome email from my email box. I set the order to active so everything should be alright. However when i look at this client at services it says 0 (1) while normaly it says 1(1). Why is it different en how can I fix it?


Client has no knowledge of this since i did it by hand but just to be sure runs smooth in the future.

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0 (1) means the service is not active within WHMCS so probably no further invoices will be issued also.

You need to check and set active the service from clients profile, under services


Must have missed the fact that status in product/services was still at pending. I changed it to active and now its ok.



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