The ticket changes status to "closed" by itself and inactives doesnt

[Turcu]

Hi all,

 

I wanted to know if someone had a problem like this before. Some days ago i migrate a WHMCS installation (a merge) into mine. From there, my WHMCS do somethings wierds, including this two problems, related to tickets.

 

1) This happes when someone open a ticket. After a new ticket is open, I start replying it just few minutes later. When i click the te button for send the reply. it asks if i am sure i want to reply it because this changed the status before because probably another staff member has replied it. But none replied it!

 

2) Aditional to it, i have setted for close automaticaly tickets after 72 hours of inactivity... and they are not closing now. The daily cronjob is running but tickets are not closing. I have tickets 7 or 8 days old that don't close.

 

I wanted to know if someone had experience with it, the tickets part looks totally crazy right now.

 

Additional to it, is there some way to see the tickets status changes log or something? Lets says, a ticket goes to closed, how can i see when it happened or who did it?

 

Any help is appreciated,

Thank you,

regards.