Response Times Module for WHMCS

[leemason]

The Response Times addon modules creates a dynamic smarty variable which can be used within your templates to display your average response time to ticket replies. The response time is calculated using a custom query, which can be altered in the module settings.

 

The module allows you to confgure the response time to be calculated based on any number of tickets (default 50). And provides an adjustment value (1-100, default 5) to adjust the time calculated*.

 

To use the module you simply add the smarty variable created to whichever .tpl files you want (.tpl files are used by WHMCS to display pages). Below is an example of the tag as would be used in a template:

 

{if $response_time}
<p>Your current response time is: {$response_time.hours}Hr {$response_time.minutes}Min.</p>
{/if}

 

* The adjustment is there because no two systems are the same and the response time in its default state may not reflect a perfect average, this can be used to amend the calculation to best suit and reflect your responses.

 

 

Checkout the module and screenshots here: https://clients.no-half-pixels.com/response-times

[leemason]

this module has just been updated to allow the response times to be used in emails.