Help WHMCS down for 3 days since trying to Update to 5.2.6

[eriebrian]

I have had a big problem since trying to up grade from 5.2.5 to 5.2.6. We had data center restore us to the day before the attempted update and then I got a Critical Error Could not connect to the database. I went in to whm and changed the password on the MySQL database to the one in the configuration.php file and i now get this error Down for Maintenance (Err 2) An upgrade is currently in progress... Please come back soon... I have support tickets open with whmcs and where are server is hosted. Not getting much help from either source. I am afraid to try to make changes for fear i will make things worse. The next day i see that 5.2.6 is gone and now it is 5.2.7 Need help desperately!!!! Thanks Brian

[mlew2]

Upgrade Steps

 

The same usual steps for upgrading WHMCS apply to Version 5.2. They are:

 

1. Begin by taking a backup of your database using a tool such as phpMyAdmin
   
2. Now download the latest WHMCS version either from our client area (http://wiki.whmcs.com/Upgrading#Downloading_the_Latest_Version) or from your web host license provider
   
3. Next, unzip the contents of the WHMCS zip file download to a folder on your computer
   
4. Now if you have customised your WHMCS admin folder name, you should rename the admin folder in the new files to match
   
5. Upload the new files to your existing installation folder replacing any existing folders & files
   
6. Visit the admin area as you normally would to login and you should then see the upgrade script
   
7. Accept the license agreement
   
8. If you are prompted for any database information *STOP*, this indicates the configuration.php file is missing and so a new install is being attempted - you need to restore the configuration.php before continuing.
   
9. Tick to confirm once you have backed up your database, and then click the upgrade button
   
10. Once the updates finish, delete the install folder from your server
    

These steps can be used to upgrade from any version of WHMCS from V3.3 & later.

Remember: After upgrading, your browser may still display cached versions of the previous files. So if you get any display issues or inconsistencies, always try clearing your cache first, both in your browser, and the WHMCS templates cache (templates_c folder files)

 

Take note of the bold section

[eriebrian]

I dont want to make things worse. I looked at the whmcs file i copied for a back up and it has 4,393 Files, 540 Folders in it which seems to be like double what the normal file has. Can I just delete the file and put the new complete whmcs install on the server. Thanks Brian

[eriebrian]

Well I went through the process as described above and I still get this error: Down for Maintenance (Err 2) An upgrade is currently in progress... Please come back soon.... The data center is now in the process of restoring the cpanel account to 2 days before the update process was done that caused the error. Keeping my fingers crossed. A bit up set that i am not getting any input from whmcs support!!!!!!

[WHMCS Chris]

Howdy,

 

Are you running the installer? It sounds to me as if you've either applied an incremental update on top of the wrong version, or haven't run the installer. Do you have a ticket # if you've reviewed the above statements and not resolved the issue still?

[eriebrian]

Hey Chris we did run the installer. When I tried to update from 5.2.5 to the 5.2.6 it was not successful there we errors immediately. I opened a ticket and have not been able to recover. Here is the ticket number #BVV-671673. We tried to do the 5.2.7 it ran installer and once installer file was deleted it went to the error. I think there are too many files and folders in the file on the server 4,393 Files, 540 Folders. We use portal as the name of the folder for whmcs. The data center is working on restoring us to the 24th which is 2 days before the failed update. Thanks for looking into this. Thanks Brian