O-bit Posted August 30, 2007 Share Posted August 30, 2007 Hi We have just installed a trial of WHMCS and all looks pretty good. However, when runing the sign-up forms for packages I get a blank page although data seems to be going into DB The blank page is here: order.php?step=checkout Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted August 30, 2007 Share Posted August 30, 2007 you *probably* have additional data/spaces/etc in the checkoutscript after the closing ?> (see other forum posts about blank pages) 0 Quote Link to comment Share on other sites More sharing options...
brianoz Posted August 30, 2007 Share Posted August 30, 2007 Have you got a includes/checkoutscript.php file active Try deactivating it. There's a known problem where having any space at all after the closing ?> in that file causes a blank checkout page. 0 Quote Link to comment Share on other sites More sharing options...
O-bit Posted September 6, 2007 Author Share Posted September 6, 2007 Thanks for the replies. Tried deactivating includes/checkoutscript.php but had same problem (checked for blank spaces but non were present anyway). Any other ideas? 0 Quote Link to comment Share on other sites More sharing options...
simplybe Posted September 6, 2007 Share Posted September 6, 2007 Have you edited that file ? If not upload it again. If you have edited it then check the changes you made, i had blank pages after editing with dreamweaver because dreamweaver was using styles instead of font tags. The templates did not like that and gave blank pages. templates_c folder not set to the correct permissions also gives me blank pages. 0 Quote Link to comment Share on other sites More sharing options...
O-bit Posted September 6, 2007 Author Share Posted September 6, 2007 Thanks again. Haven't edited checkoutscript.php - re-uploaded I have templates_c set to 777 There are lots of files created in templates_c on the server with odd looking file names like: %%06^068^068D571A%%order-steptwo.tpl.php I assume this is correct? 0 Quote Link to comment Share on other sites More sharing options...
O-bit Posted September 6, 2007 Author Share Posted September 6, 2007 Just noticed also that the files cerated in templates_c must have been created during installation as they are not in my local directory. The files look as though they are owned by the root account IE wwwrun www instead of me. Not sure if that counts for anything. 0 Quote Link to comment Share on other sites More sharing options...
O-bit Posted September 6, 2007 Author Share Posted September 6, 2007 New Information 1) Have installed the software on a completely seperate cPanel server and all is fine 2) Tried a fresh install again on the Plesk server and am having same problems Unfortunately we are using Plesk for our clients otherwise I would swap out everything for cPanel. I'm now guessing that it's something to do with the way our Plesk server is set up. All other site functions seem to work OK IE Admin / Client areas. If anyone has any ideas that would be great. 0 Quote Link to comment Share on other sites More sharing options...
O-bit Posted September 6, 2007 Author Share Posted September 6, 2007 Just checked the error logs and nothing is showing as an error, very strange. 0 Quote Link to comment Share on other sites More sharing options...
O-bit Posted September 6, 2007 Author Share Posted September 6, 2007 *** FIXED *** I had the mail function set as SMTP with an external mail server (as I'm running test's locally). As soon as I set it back to PHP Mail everything worked (apart from I don't get mail which is an internal server issue). It lives! 0 Quote Link to comment Share on other sites More sharing options...
delator Posted September 12, 2008 Share Posted September 12, 2008 i am having the same problem - i need to run my email through SMTP, and checkout is blank. - a=checkout is blank ONLY when the customer is new. - when they are signed in, orders through checkout are fine. - sending mail through admin to clients is fine - SMTP works. - even though checkout is blank, emails are being sent off to customers and admin email. - invoices are also being created - just the checkout page isn't giving any errors - i have turned on errors in config - but doesn't display anything. HELP? 0 Quote Link to comment Share on other sites More sharing options...
honesting Posted September 26, 2008 Share Posted September 26, 2008 I'm with the same problem, do you finally find any solution? 0 Quote Link to comment Share on other sites More sharing options...
m_abdelfattah Posted October 2, 2008 Share Posted October 2, 2008 i am having the same problem - i need to run my email through SMTP, and checkout is blank. - a=checkout is blank ONLY when the customer is new. - when they are signed in, orders through checkout are fine. - sending mail through admin to clients is fine - SMTP works. - even though checkout is blank, emails are being sent off to customers and admin email. - invoices are also being created - just the checkout page isn't giving any errors - i have turned on errors in config - but doesn't display anything. HELP? I've same problem, any help ?! 0 Quote Link to comment Share on other sites More sharing options...
m_abdelfattah Posted October 3, 2008 Share Posted October 3, 2008 I've submit a ticket to support, and they told me to add this line to configuration.php file : $display_errors="on" then I got the PHP error, which was the memory limit. I hope this fix ur problem ! 0 Quote Link to comment Share on other sites More sharing options...
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