paid invoices still showing unpaid status

[bytemanmp]

I am having a problem sometimes when an invoice gets paid it still shows as unpaid. When you look at the unpaid invoice it shows a zero balance. When you try to manually mark it paid it doesn't change status. Anyone experience this and have a solution?

 

Thank you in advance,

Tom

[And then there was one les]

I have not come upon this. please provide steps to reproduce, payment gateway used, type of service it happens with.

[ckh]

I've seen it also, though it isn't too common. The only way I've been able to get it to be marked paid is when viewing the invoice, click the add payment tab and just click Add Payment button with a 0.00 payment and it marks it paid.

[bytemanmp]

I currently have two cases that I see right now. Both are for web hosting service. In one case the payment gateway is Paypal, and I have checked other threads and made sure my api is setup properly, and other Paypal transactions are fine. When I look at the invoice it shows the balance due $0.00 but it still shows unpaid when I look at all the clients invoices and also shows up under overdue invoices and sends out notices that it is unpaid with a 0 balance. The second one the payment gateway is "Mail in Payment" and I marked it paid when I received the check by US Mail. In both cases when looking at the invoice it shows the transaction details at the bottom.

[bytemanmp]

Ahh, ckh, your solution worked. Thank you very much!

[Intrerio]

I have also problem with ukrainian payment gateways. When I paying by privat24.ua I had already succes status but on my whmcs I see Unpaid. And in gateway logs I see Invoice ID not found