lorenzoP Posted June 4, 2013 Share Posted June 4, 2013 Hi all, if anyone has a solution or a similar issue please help! this is the message I am posting on different forums in order to "help the support guys" ----------- hi I am based in Italy I have been a reseller of openSRS from tucows for a couple of months and I am experiencing a nightmare! after few weeks of testing I moved from another provider something like 200 account from different domains. after a while customers started to complaint about lost email. they were not receiving some emails. the problem is totally random and we are not able to track it. at the tech support they are quite ok but they are not able to solve it. it is already a month that I complain every day but no solution yet.. I already lost 5 customers and almost 90 hrs of customer service. I am moving but it will be very difficult and time wasting task. I hope this may help someone! ------- Anyone having similar issues? it is completely random. we are not able to replicate it and the support service is in the blue. 0 Quote Link to comment Share on other sites More sharing options...
mrl14 Posted June 5, 2013 Share Posted June 5, 2013 You've only provided some generic statements here. Do you have examples? Also, this is not really WHMCS related, you should be working with their tech support with explicit examples of what is happening so that they can fix it. 0 Quote Link to comment Share on other sites More sharing options...
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