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Ticket not assign to Customer

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a Customer has opened a Ticket via Frontend, he opened the Ticket in a department who is open for all. The E-Mail Adress is the same as in the Details of the Customer but WHMCS hasnt assign this Ticket to the Customer.

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Was the client logged in at the time? if not this could be why. It makes sense if you think about it, if the email is known that is used on our systems allowing them to link to the clients account when not logged in would be very bad for security.



I just tested this. And yes the ticket was opened, no the ticket wasnt assigned to client (5.2.5) so this seems to me to be working as it should, A fail safe option if the client cannot access their account but can access their emails so they can open a ticket and receive the response required.

Edited by CDJ Hosting
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