hostEONS Posted May 18, 2013 Share Posted May 18, 2013 Since i've upgraded to 5.2.5 now none of my clients are unable to register domains anymore, when client searches the domain it asks them to add to cart, but the domain is never added to cart and just goes in a loop asking client to add the domain to cart again and again It's been over 12 hours since i submitted ticket about it but still waiting for a fix Ticket #YWI-851114 WHAT'S WRONG WITH WHMCS ? WHY EVERY RELEASE SINCE PAST FEW MONTHS IS JUST FULL OF BUGS ? WHY ARE YOU NOT DOING ENOUGH TESTING BEFORE RELEASING IT FOR CLIENTS ? WE ARE SUFFERING DUE TO YOUR BUGGY SOFTWARE FOR PAST WHOLE DAYS I'VE NOT BEEN ABLE TO ACCEPT ANY NEW DOMAIN REGISTRATION ORDERS AS A RESULT NO WEB HOSTING ORDERS EITHER IF YOU CAN'T RELEASE A BUG FREE SOFTWARE ATLEAST KEEP GOOD ENOUGH SUPPORT TEAM TO FIX THE ISSUE, YOU GUYS WERE GOOD UNTILL 1-2 YEARS AGO BUT NOW I'M REALLY THINKING OF CHANGING BY BILLING SYSTEM Link to comment Share on other sites More sharing options...
getup Posted May 18, 2013 Share Posted May 18, 2013 Do you shout to your customers as well if they don't pay on time? I can understand that it's frustrating but typing your post in caps lock isn't how most people communicate. That said I do think that WHMCS could've been more thorough in their testing before releasing something like this. Link to comment Share on other sites More sharing options...
hostEONS Posted May 18, 2013 Author Share Posted May 18, 2013 (edited) Do you shout to your customers as well if they don't pay on time? I can understand that it's frustrating but typing your post in caps lock isn't how most people communicate. That said I do think that WHMCS could've been more thorough in their testing before releasing something like this. First of all it has nothing to do with payment so don't try to relate it what we do when customers don't pay on time, i'm already a paying client and customer do have the right to shout if they don't get the service they have ordered, i've tried to ask politely in ticket but nothing happens, but this is happening repeatedly so i've to do it and tried it in public forums but still not working out just somebody comes up and tries to defend WHMCS. It's WHMCS fault that they are releasing buggy software and very very slow support Edited May 18, 2013 by funtoosh Link to comment Share on other sites More sharing options...
getup Posted May 18, 2013 Share Posted May 18, 2013 You don't get the point do you? If something doesn't go your way polite people don't shout to one another. I'm not defending WHMCS, I just find it ridiculous that people use caps lock for no reason. As I said (but you probably didn't read that), I do think that they could've done some more testing before releasing it. The other side to that story is that you should test on a development environment as well before you put things live. If you don't, you're as much to blame as WHMCS is. Nevertheless they released a fix for this an hour after the problem was found. I assume you have tried that already? Link to comment Share on other sites More sharing options...
WHMCS Chris Posted May 18, 2013 Share Posted May 18, 2013 Hello, I see that your ticket was addressed. I apologize the delay. Link to comment Share on other sites More sharing options...
hostEONS Posted May 18, 2013 Author Share Posted May 18, 2013 Hello, I see that your ticket was addressed. I apologize the delay. Thanks Matt Link to comment Share on other sites More sharing options...
hostEONS Posted May 18, 2013 Author Share Posted May 18, 2013 You don't get the point do you? If something doesn't go your way polite people don't shout to one another. I'm not defending WHMCS, I just find it ridiculous that people use caps lock for no reason. As I said (but you probably didn't read that), I do think that they could've done some more testing before releasing it. The other side to that story is that you should test on a development environment as well before you put things live. If you don't, you're as much to blame as WHMCS is. Nevertheless they released a fix for this an hour after the problem was found. I assume you have tried that already? I really don't understand when i'm not shouting at you, why are you even being bothered about it ? I face the problem, i lost the revenue so i did it, why are you reacting as if i shouted at you ? It's really funny why people get involved in issues which has nothing to do with them ? I already tested it in a development environment i tested the ordering system etc.. it was working fine, i just did not specifically tested the domain ordering system, i'm paying for a software which is supposed to work as advertised this is the reason i was mad and this thing has happened a couple of times, it is not the first time, i never did it earlier but if same crap happens again and again i've the right to get mad, i'm paying for it Link to comment Share on other sites More sharing options...
And then there was one les Posted May 18, 2013 Share Posted May 18, 2013 did you download the patch today? yesterdays update was broken and then silently fixed. if you got an early patch yesterday then you might need to repatch. Link to comment Share on other sites More sharing options...
hostEONS Posted May 18, 2013 Author Share Posted May 18, 2013 did you download the patch today? yesterdays update was broken and then silently fixed. if you got an early patch yesterday then you might need to repatch. Thanks, Matt already fixed it for me Link to comment Share on other sites More sharing options...
getup Posted May 19, 2013 Share Posted May 19, 2013 I really don't understand when i'm not shouting at you, why are you even being bothered about it ? Because it seems to be normal to shout whenever something goes wrong and I'm getting tired of it in general. Perhaps I shouldn't try to change the world. I did give you the solution as well though but you probably missed that. I already tested it in a development environment i tested the ordering system etc.. it was working fine, i just did not specifically tested the domain ordering system Ah right, so you're allowed to miss it but WHMCS isn't? Makes sense. Link to comment Share on other sites More sharing options...
hostEONS Posted May 19, 2013 Author Share Posted May 19, 2013 Because it seems to be normal to shout whenever something goes wrong and I'm getting tired of it in general. Perhaps I shouldn't try to change the world. I did give you the solution as well though but you probably missed that. Ah right, so you're allowed to miss it but WHMCS isn't? Makes sense. Yeah i'm allowed WHMCS is not paying me, but i'm paying WHMCS do you get it ? I hope you don't push your fault on your clients/customers ? do you ? If you server goes down, who is responsible for it ? the hosting company or the client ? if a software is buggy and not tested who is responsible the developer or the user ? I'm a paying client so i expect to get tested and stable software, i did not downloaded a beta release i downloaded the stable release so i expect it to work the way it is advertised I hope now you get it ? do you ? Link to comment Share on other sites More sharing options...
WHMCS Chris Posted May 19, 2013 Share Posted May 19, 2013 Hey guys, I'm sorry for any delay in ticket responses, and issues during the recent update. If you need to vent, feel free to PM me - however for the sake of ending the argument I'm going to lock this thread. Link to comment Share on other sites More sharing options...
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