tonymac Posted April 23, 2013 Share Posted April 23, 2013 Hi, Please help, I have searched the forums but not found the answer I am looking for :-( When an order is placed it is showing up in WHMCS as pending, when I try to accept the order i get the following message Order Accept Encountered Problems Sorry, a group for that username already exists. Firstly there is no customers in the database when i try to do this so how can a group for that name exist. I then tried what others on here have said and just change the user name, nope this dont work either, If i try to change the user name then i get this error Order Accept Encountered Problems Sorry, a DNS entry for mcgeorge.biz already exists, please delete it first (from all servers in the DNS cluster). The account is showing in WHM. and if i delete it from the servers in that dns cluster as suggested then when i click accept order i then get an unknown error has accured. I am at a loss here and i have no idea how to put it right, Any help would be greatly appriciated. Kind Regards 0 Quote Link to comment Share on other sites More sharing options...
tonymac Posted April 24, 2013 Author Share Posted April 24, 2013 please can anyone help? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted April 24, 2013 Share Posted April 24, 2013 Hello, The errors you've provided: "Sorry, a group for that username already exists. Sorry, a DNS entry for mcgeorge.biz already exists, please delete it first (from all servers in the DNS cluster). " Are coming from cPanel/WHM when attempting to create the account via the API. This means that you already have the account, or username, or DNS Zone for mcgeorge.biz on the servers thus as cPanel cannot create duplicates, WHMCS cannot create the account. 0 Quote Link to comment Share on other sites More sharing options...
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