WHMCS Uses Multiple Versions of an E-Mail Template

[epretorious]

1. When resetting the password for a single user...
    
   
1. Clients -> Fred Flintsone -> Profile
   
2. Reset & Send Password

WHMCS fills-in the {$client_password} merge field of the Automated Password Reset template:

 

Email: eric@example.com

Password: 6dD2RMqYl1

 

When using the Automated Password Reset template to send a group of clients their passwords...

 

1. Clients -> [multiple] -> Send Message
   
2. Load Saved Message "Automated Password Reset"
   
3. Send Message

WHMCS sends the message without filling-in the {$client_password} merge field:

 

Email: eric@example.com

Password: **********

[*]Regardless, both messages contain content that is not in the template:

 

Dear {$client_name},

As you requested, your password for our client area has now been reset. Your new login details are as follows:

{$whmcs_link}
Email: {$client_email}
Password: {$client_password}

To change your password to something more memorable, after logging in go to My Details > Change Password.

{$signature}

Results in this MIME-encoded message (with a WordPress button embedded at the top of the message):

Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: quoted-printable

<style>
body,td { font-family: verdana; font-size: 11px; font-weight: normal; }
a { color: #0000ff; }
</style>=0A<p>[color="#FF0000"]<a href=3D"http://www.rocket-powered.com" target=3D"_blank"><=
img src=3D"http://rocket-powered.com/wordpress/wp-content/themes/hostingsqu=
are/images/but-order.png" alt=3D"Rocket-Powered.com" border=3D"0" /></a>[/color]</p=
>=0A<p>Dear Fred Flintstone (Bedrock Quarry Co.),</p><p>As you requested, y=
our password for our client area has now been reset.  Your new login detail=
s are as follows:</p><p><a href=3D"http://www.rocket-powered.com/whmcs">htt=
p://www.rocket-powered.com/whmcs</a><br />Email: eric@example.com<br />Pass=
word: 6dD2RMqYl1</p><p>To change your password to something more memorable,=
after logging in go to My Details > Change Password.</p><p>Eric Pretorious=
<br />

Edited April 19, 2013 by epretorious

[WHMCS Chris]

Hello,

Have you checked your CSS from the General Mail settings?

[epretorious]

Hello,

Have you checked your CSS from the General Mail settings?

 

Thanks, Chris:

 

You are correct: I found this in the "Global Email Header Content" field...

<p><a href="{$company_domain}" target="_blank"><img src="{$company_logo_url}" alt="{$company_name}" border="0" /></a></p>

...and removed it. This fixed the second item (above).