Overdue invoices being sent even after they have been marked as paid

[freshwebmedia]

Hello,

 

All of my invoices that I mark as paid are still sending out overdue notices even after I have manually marked an invoice as paid. My client gets a confirmation email sent saying that they have paid but then weeks later they receive an overdue invoice email even though the invoice is actually tagged as "paid"...

 

It used to work fine!! Please help...

 

Regards

 

Shannon

[easyhosting]

Hello,

 

All of my invoices that I mark as paid are still sending out overdue notices even after I have manually marked an invoice as paid. My client gets a confirmation email sent saying that they have paid but then weeks later they receive an overdue invoice email even though the invoice is actually tagged as "paid"...

 

It used to work fine!! Please help...

 

Regards

 

Shannon

 

when you manually mark the invoices as paid, you also need to correct the due date in the client profile as if this still shows the old invoice date then the system will still send out overdue notices.

[freshwebmedia]

I have checked some of the latest overdue invoice that have been sent out incorrectly and the dates on the client profile have already been updated to reflect the new dates. It doesn't make sense as to why these are being sent out.