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Upgrading to more bandwidth mid-cycle


Brandonm

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How do you handle upgrading to more bandwidth mid-cycle?

 

Scenario 1:

Customer is 13 days into a one month billing cycle on Shared Hosting Plan 1 ($5.00/mo) and running out of bandwidth. So customer wants to upgrade to Plan 2 ($10.00/mo). Right now the system will pro-rate the difference instead of charging the full amount of $10.00 for the entire month. So the customer ends up paying only about $7.50 for the month instead of the full $10.00 it should have cost.

 

That's only a small example but is the same difference on a larger scale (ex. for vps or dedicated). Another example would be:

 

Scenario 2:

Customer is 13 days into a one month billing cycle on Dedi Plan 1 ($100/mo for 5000GB bandwidth). So customer wants to upgrade to Dedi Plan 2 ($200/mo for 10000GB bandwidth). The pro-rated amount is only about $50 so the customer pays only $150 for the month and gets 10000GB when it should have cost $200/mo.

 

If you have upgrade/downgrade enabled in WHMCS how do you regulate this and charge the full amount difference?

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What I am proposing is to be able to charge only the difference between the two plans. In either scenario the customer should get charged the difference between the two plans rather than paying a lesser pro-rated amount.

 

Scenario 1 the difference should be $5.00 so the customer pays the full monthly amount of the upgraded plan which is $10.00.

Scenario 2 the difference should be $100.00 so the customer pays the full monthly amount of the upgrade plan which is $200.00.

 

I'm asking, how do others handle these upgrades? Manually? Overages? Not at all? Just let them pay less?

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  • 10 months later...

We need this feature too. We requested it several years ago and offered to pay to have it completed. (yes we need it that much!). For us it's critical because it allows access to resources (for us is sending emails) at a much higher level without paying for it fully, its especially and issue if the user upgrades at the end of their current cycle causing the pro-rata amount of the new product to be very small but yet still allow full use of those resources.

 

If anyone else is interested in this feature please post your thoughts here.

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